Contact us

We are a small, independently-run social enterprise and as owner-operators, we are involved in every aspect of the business. We’re a small team and our priority is looking after our visitors so as such we do not have a phone number. Please email purrsandbeansnz@gmail.com if you have any questions that haven’t already been answered below or on our FAQ page. We do work full-time as well as run Purrs & Beans so please be patient when hearing back. We endeavour to respond to emails within 7 days.

Please see below a list of answers for some common questions we get:

Booking a visit: Entry is at set session times and there is an entry fee which contributes towards the cats’ care and helping us stay open. We limit the number of spots for a better visitor experience so we highly recommend booking online instead of just showing up on the day.

Age restriction: All guests must be 10+ and it is a legal requirement that children 10-14 years old must be booked in with a supervising adult. We do enforce this strictly, no exceptions will be made.

Rescheduling / Refunding your booking: As per our booking policy, we require 72 hours’ notice and please note all bookings are non-refundable.

Rehoming a / your cat: We are NOT a rescue, we are a cat café. If you have a cat that needs rehoming - whether it’s your own or found on the streets - please contact a rescue as they are best equipped to take in the cat(s), depending on if they have capacity.

Adoptions: If you’re interested in adopting from us, the first step is to book to meet our foster cats. We run our adoptions very differently so we highly recommend checking out our adoption process too.

Group bookings: We can take group bookings of up to 12 people. If you’re interested in booking the space exclusively for your group, check out what group booking options are available.

Venue accessibility: We are unfortunately currently not wheelchair accessible. Please note there are 2 steps to traverse to enter the premises and we are down a driveway.

Food / Item donations: We accept cat and kitten food donations on behalf of Gutter Kitties, who we foster for. Please feel free to drop these off in the donation bin by our front door. If you have non-food items you wish to donate, please reach out to a rescue who are in far greater need than us.

Volunteers: We do not accept volunteers. Our staff are paid employees and if we are hiring, we only ever consider applicants with solid hospitality experience (have worked in a café / restaurant / bar) and have worked as a barista.

Our current opening hours are:
Monday, Tuesday & Wednesday: CLOSED
*Note: We will be open Mon 23 Dec & Tue 24 Dec 10am - 1pm
Thursday: 10am - 1.30pm
Friday: 2pm - 6pm (select Fridays we run special events from 7pm)
Saturday: 10am - 3.30pm
Sunday: 10am - 1.30pm

Note: We will be closed from Christmas Day 25 Dec through to Wed 8 Jan.
We are not open on public holidays. We reserve the right to close earlier if there are no / low bookings.