Booking Policy

Our priority is our cats’ welfare so we have a limit to how many people we allow in each session so as not to overwhelm the cats and overcrowd the cat area which in turn results in a better visitor experience. This does mean we operate on very slim margins and consequently our booking policy is reflective of this.

We are a small, independently run social enterprise; we don’t do this for the money but we need it to keep our doors open so we can continue to provide a home for our cats.

Please read the following booking terms and conditions carefully which you are agreeing to when you make a booking:

• All bookings are non-refundable and cannot be exchanged for cash or store credit. If you do not show up for your booking, have booked surplus entries, elect to cancel, or are turned away on the day, your booking amount will be treated as a donation to Purrs & Beans, contributing towards our cats’ care and continual running of the premises which is their home.

• You are able to reschedule your booking if it is over 72 hours (3 days) away. To do this, click on the ‘Change/Cancel Appointment’ button in your confirmation email. If your booking is for multiple people, please make sure you reschedule all entries (similarly if you were cancelling).

• If your booking is under 72 hours (3 days) away, rescheduling may be possible but is not a given. Note: Rescheduling a booking the day before or on the day of your booking is generally not allowed and rescheduling a past booking is not possible. Any requests will be assessed on a case by case basis and any allowances will be at management’s sole discretion - we reserve the right to decline your request if we deem it unreasonable.

• In the rare occurrence a late request to reschedule has been approved, please note it is offered on a one-off basis and we generally would require you advise us of the new day / session at the time of your request. Your booking will not be rescheduled again.